Customer Information
Returns & Refund Policy
Clear, professional information formatted for easy reading.
This Returns & Refund Policy explains the general process for return and refund enquiries.
Eligibility
Eligibility may depend on product condition, order status, product category, applicable law, and hygiene or safety restrictions.
How to request support
Contact us with your order details, issue description, and any relevant photos or supporting information.
Refunds
Approved refunds are processed through the available payment method or another appropriate method where applicable.
Contact
Email info@shosha-australia.com for return and refund assistance.
Contact Support Return to Shop
Related help
See our returns FAQs for timeframes and steps, and why buying genuine stock matters in our guide to spotting fake vapes.