Returns & Refund Policy

Clear, professional information formatted for easy reading.

This Returns & Refund Policy explains the general process for return and refund enquiries.

Eligibility

Eligibility may depend on product condition, order status, product category, applicable law, and hygiene or safety restrictions.

Approved refunds are processed through the available payment method or another appropriate method where applicable.

Email info@shosha-australia.com for return and refund assistance.

See our returns FAQs for timeframes and steps, and why buying genuine stock matters in our guide to spotting fake vapes.