Vape FAQs: Orders, Shipping, Products & Payments

Add products to your cart from the online shop, review your cart, then complete checkout with your billing and shipping details. You will receive an order confirmation by email straight away.

No, you can check out as a guest. Creating an account in My Account lets you track orders, save your address and check out faster next time.

There is no minimum order value. Every order over $500 automatically qualifies for free standard shipping, otherwise a flat $12.95 rate applies at checkout.

If your order has not been packed yet we can usually update it. Contact our team on the Contact Us page with your order number as soon as possible.

We accept major credit and debit cards and other secure checkout options. All payments are encrypted, and you can read more in our guide to buying vapes online safely.

Enter your code in the promo field on the cart or checkout page before paying. The discount is applied to your order total instantly.

Log in to My Account to view past orders, download invoices and check the status of current orders.

Out-of-stock products are marked on the product page. Browse the shop or a category such as Disposable Vapes for a similar alternative, or contact us for a restock update.

Yes. We deliver to metro and regional addresses across Australia. See our Shipping Information page for coverage details.

Standard shipping is a flat $12.95, Express shipping is $19.95, and standard shipping is free on orders over $500. You can choose Standard or Express at checkout before you pay.

Most orders are dispatched within 1 to 2 business days. Standard delivery takes 2 to 5 business days to metro areas (a little longer for regional and remote postcodes), while Express usually arrives within 1 to 3 business days to most metro areas.

At this stage we only ship within Australia. If you are located overseas, please check back or contact our support team.

Once your parcel is dispatched you will receive a tracking number by email. You can follow it at any time from My Account.

Yes, all orders ship in plain, unbranded packaging with no indication of the contents.

Yes, we can deliver to PO boxes and Australia Post parcel lockers. Enter your preferred address at checkout.

Courier delays occasionally happen during busy periods. If tracking has not updated for several days, contact us on the Contact Us page and we will investigate.

Yes. Our checkout is protected with SSL encryption and our payment partners comply with PCI-DSS security standards. Learn more in our guide to buying vapes online safely.

Yes, your statement will show our discreet billing name so your purchase stays private.

No. Card details are processed securely by our payment provider and are never stored on our servers.

All prices are in Australian dollars (AUD) and include GST where applicable.

Buy-now-pay-later options appear automatically at checkout when they are available for your order value.

Double-check your card details and try again. If it still fails, your bank may have blocked the transaction, or you can choose a different payment method at checkout.

Yes. Every product is sourced through verified suppliers and checked before dispatch. See our guide on how to spot genuine vapes.

Genuine products carry manufacturer verification codes that you can check on the brand’s official website after your order arrives.

We stock leading brands including IGET, ALIBARBAR, GUNNPOD and more across disposables, nic salts and pod systems.

Products that arrive faulty (dead on arrival) are covered by our returns policy. See Returns & Refund Policy for the full terms.

Start with our beginner’s guide and product comparisons on the blog, or browse by category to compare features and reviews.

Yes. You must be 18 or older to purchase. Age is verified at checkout in line with Australian regulations.

Yes, we only stock e-liquids from reputable manufacturers that use food-grade ingredients and standardised nicotine strengths.

Keep devices and e-liquids in a cool, dry place away from direct sunlight and out of reach of children. Read our guide on storing vape juice.

It depends on the puff count and how often you vape. A 10,000-puff device usually lasts most users 3 to 7 days. See our best disposables guide.

Puff counts are an estimate of total draws available. Heavy vapers will finish a device faster, while light users can stretch it well past a week.

The IGET Bar Pro range is consistently our best seller. Browse all disposable vapes to compare options.

Some newer disposables include a USB-C port for recharging the battery while the e-liquid lasts. Check the product description before buying.

Flavour drops, weak vapour and a burnt taste all mean the device is nearly done. Read our guide to signs your disposable is empty.

Disposables cost less upfront, while pod kits cost less per puff over time. Compare the numbers in our disposable vs pod kit cost guide.

Nic salts are smoother at higher strengths and absorb faster, while freebase offers a stronger throat hit at lower strengths. Choose based on your device and preference.

Heavy smokers often start at 20 mg/ml or higher with nic salts, while light or social vapers prefer 3 to 6 mg/ml. See our e-liquid ratio guide for help.

VG gives thicker vapour and smoothness, while PG carries flavour and throat hit. 50/50 suits pod systems; higher VG suits bigger devices.

A burnt taste usually means a dry or worn-out coil. Learn how to fix it in our guide to fixing a burnt coil.

Yes, experienced users can DIY with separate VG, PG, flavour and nicotine. Always follow mixing safety guidelines and buy ingredients from trusted sources.

Leaks are often caused by overfilling, loose seals or temperature changes. See our guide to fixing vape leaks.

Faulty or damaged products can be returned within the timeframe described on our Returns & Refund Policy page.

Contact us on the Contact Us page with your order number and photos of the fault, and we will guide you through the return.

Once a return is approved, refunds are processed to your original payment method within 3 to 5 business days.

Shipping is refunded when the return is due to our error, such as a faulty or incorrect item.

Email us at info@shosha-australia.com or use the Contact Us page. We aim to reply within one business day.

SHOSHA is an online-only vape shop, which lets us keep prices low and deliver Australia-wide.

Click the unsubscribe link at the bottom of any email from us, or request removal via the Contact Us page.

All policies are linked in the footer: Shipping, Returns, Privacy and Terms.