Vape FAQs: Orders, Shipping, Products & Payments

Add products to your cart from the online shop, review your cart, then complete checkout with your billing and shipping details. You will receive an order confirmation by email straight away.

No, you can check out as a guest. Creating an account in My Account lets you track orders, save your address and check out faster next time.

A minimum order subtotal of $100 is required before checkout. Shipping rates and any free-shipping eligibility are shown during checkout; see the Shipping Information page for the published terms.

Contact support promptly with your order number. Whether an order can be changed or cancelled depends on its processing and dispatch status.

The current checkout lists Bank Transfer / PayID, BTC (Bitcoin) and USDT (Tether). Confirm the payment method and instructions shown at checkout, and contact support if anything is unclear.

Enter your code in the promo field on the cart or checkout page before paying. The discount is applied to your order total instantly.

Log in to My Account to view past orders, download invoices and check the status of current orders.

Out-of-stock products are marked on the product page. Browse the shop or a category such as Disposable Vapes for a similar alternative, or contact us for a restock update.

Yes. We deliver to metro and regional addresses across Australia. See our Shipping Information page for coverage details.

Standard shipping is a flat $12.95, Express shipping is $19.95, and standard shipping is free on orders over $500. You can choose Standard or Express at checkout before you pay.

Most orders are dispatched within 1 to 2 business days. Standard delivery takes 2 to 5 business days to metro areas (a little longer for regional and remote postcodes), while Express usually arrives within 1 to 3 business days to most metro areas.

At this stage we only ship within Australia. If you are located overseas, please check back or contact our support team.

Once your parcel is dispatched you will receive a tracking number by email. You can follow it at any time from My Account.

Packaging can vary by product and carrier. If packaging details matter for your order, contact support before placing it.

Available address types depend on the delivery option and checkout validation. Enter your address at checkout; contact support if it is not accepted.

Courier delays occasionally happen during busy periods. If tracking has not updated for several days, contact us on the Contact Us page and we will investigate.

Available payment methods and instructions are displayed at checkout. Check the recipient and payment details provided there before sending a payment.

How a payment appears in your bank or wallet records depends on your payment provider. Contact support before paying if you need clarification about the payment reference.

Card payments are not currently listed as an available checkout method. Check the live checkout for the payment methods and instructions available for your order.

All prices are in Australian dollars (AUD) and include GST where applicable.

Afterpay and Zip are not currently listed as active payment methods. Check checkout for the payment methods currently available.

Check the payment instructions and order status first. If a transfer or wallet payment is unclear, contact support with your order number before sending another payment.

Product-origin and verification details vary by listing. Where a manufacturer provides a verification code, use its official instructions; contact support if you have a product concern.

Some manufacturers provide verification codes; availability and checking methods vary by product. Use the manufacturer’s official instructions where available.

We stock leading brands including IGET, ALIBARBAR, GUNNPOD and more across disposables, nic salts and pod systems.

Products that arrive faulty (dead on arrival) are covered by our returns policy. See Returns & Refund Policy for the full terms.

Start with our beginner’s guide and product comparisons on the blog, or browse by category to compare features and reviews.

Australian vaping rules are regulated and can vary by product and state or territory. The TGA consumer guidance explains current supply pathways for therapeutic vapes. SHOSHA does not provide legal or medical advice; check current official guidance before relying on age, prescription or supply information.

Ingredient and formulation information is product-specific. Check the product label and manufacturer information; contact support if a listing does not provide the detail you need.

Keep devices and e-liquids in a cool, dry place away from direct sunlight and out of reach of children. Read our guide on storing vape juice.

Actual lifespan depends on puff duration, device settings, battery capacity and usage. Manufacturer puff counts are estimates; review the product listing for the stated model details.

Puff counts are an estimate of total draws available. Heavy vapers will finish a device faster, while light users can stretch it well past a week.

Popularity changes over time. Compare current product listings and stated specifications in the Disposable Vapes category.

Some newer disposables include a USB-C port for recharging the battery while the e-liquid lasts. Check the product description before buying.

Flavour drops, weak vapour and a burnt taste all mean the device is nearly done. Read our guide to signs your disposable is empty.

Total costs depend on device price, consumables and usage. Compare current listed prices and replacement-pod or e-liquid costs before choosing.

Nic salts are smoother at higher strengths and absorb faster, while freebase offers a stronger throat hit at lower strengths. Choose based on your device and preference.

Available strengths are shown on each product listing. Nicotine use and strength selection are health matters; follow product labelling and seek advice from an appropriate health professional rather than relying on this FAQ.

VG gives thicker vapour and smoothness, while PG carries flavour and throat hit. 50/50 suits pod systems; higher VG suits bigger devices.

A burnt taste usually means a dry or worn-out coil. Learn how to fix it in our guide to fixing a burnt coil.

Product and nicotine rules can vary. Do not assume that mixing or supplying a product is lawful; check current official guidance and follow manufacturer safety instructions.

Leaks are often caused by overfilling, loose seals or temperature changes. See our guide to fixing vape leaks.

Faulty or damaged products can be returned within the timeframe described on our Returns & Refund Policy page.

Contact us on the Contact Us page with your order number and photos of the fault, and we will guide you through the return.

Once a refund is approved, SHOSHA initiates it through the applicable payment method. The time for funds to appear depends on the payment provider and financial institution.

Shipping refund eligibility depends on the reason for return and applicable consumer law. Contact support with your order details for the relevant process.

Use the Contact Us page or email info@shosha-australia.com. Response times depend on enquiry volume.

SHOSHA operates online. For product, order and delivery information, use the relevant policy page or contact support.

Click the unsubscribe link at the bottom of any email from us, or request removal via the Contact Us page.

All policies are linked in the footer: Shipping, Returns, Privacy and Terms.