Where are my orders shipped from? 

All orders are shipped from New Zealand. While a majority of orders are shipped right from our warehouse here in Auckland. In some instances, your order may be shipped from one of our stores if stock is not available in our warehouse. 

How long does shipping take?

Australia Estimated Delivery: 2-10 working days

Do you ship to other countries?

At this time, no.

Are all parcels tracked?

Yes. All parcels shipped are tracked. Please do not share your tracking number with others. We are not liable for any unauthorized changes made on your parcel.

What courier provider do you use to ship my parcel?

We use NZPost for all parcels shipped to a New Zealand address and DHL for all parcels shipped to an Australian address.

Do you offer Saturday or Same Day delivery? 

We do not offer these services. 

Why do you ship from your stores?

To provide our customers with the largest range possible, we may elect to ship your order from one of our stores if the product is not available in our warehouse. For more information, please visit our FAQ

Do I have to show my ID to receive my parcel?

We recommending having your ID available to show on-demand as all parcels are shipped with Age Restricted label on them.

Do you ship Tobacco products to Australia?

Due to new regulations in place by Australian Customs and DHL AU, we are not shipping any tobacco products (such as Heets or Shisha Flavours) until further notice. Please note that if you do have a tobacco permit, we are still unable to ship these products to you.